Too Faced
Too Faced Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Too Faced has 1.9 star rating based on 40 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fast shipping, Good product.
Cons: Customer service, I will never buy their products again, Lack of attention to their customers.Recent recommendations regarding this business are as follows: "I like personally your website, I will recommend people", "Beware of this company", "Avoid ordering from their website", "Please don't order from their website as it has horrible customer service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Too Faced has 1.9 star rating based on 40 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fast shipping, Good product.
Cons: Customer service, I will never buy their products again, Lack of attention to their customers.Recent recommendations regarding this business are as follows: "I like personally your website, I will recommend people", "Beware of this company", "Avoid ordering from their website", "Please don't order from their website as it has horrible customer service".
Most users ask Too Faced for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Turnaround Time and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minneapolis, MinnesotaBecause good understanding, nice people and trust
User's recommendation: I like personally your website, I will recommend people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Never get my free gift in any order
Preferred solution: my free lip plumper
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI placed an order but did not receive and was billed
- Robbery
Preferred solution: Full refund
User's recommendation: Beware of this company
Shady business practices
User's recommendation: Avoid ordering from their website
Horrible customer service
- Good product
- Horrible customer service
- I will never buy their products again
- Lack of attention to their customers
Preferred solution: Full refund
User's recommendation: Please don't order from their website as it has horrible customer service
Mis productos llegaron rotos
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerThey shorted me a set of brushes still charged me and refused to make it right.
- Customer service
- Lack of attention to their customers
- I will never buy their products again
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, OhioBe mindful of YouTube reviews
Too Faced has great products and terrible customer service.
Preferred solution: Let the company propose a solution
Absolutely great service from Andrea at debenhams Argyll street Glasgow
Too Faced has great products and terrible customer service.
Worst company I’ve ever dealt with
- I will never buy their products again
- Order processing
- Lack of attention to their customers
Preferred solution: Full refund
Amazing
- Fast shipping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPallet
Preferred solution: Let the company propose a solution
SLOW *** SHIPPING!!!
I purchased items during a great sale on August 31st. On 9/10, the site said my order was "still processing." I mean WTF?!
I received my orders from Glamlite, BH Cosmetics AND Colourpop Cosmetics within a two week span and STILL nothing from Too Faced!! I spent over $100 on their products!! They will NEVER get my money again!! Ever!
Do NOT buy directly from them! They're TRASH!
Bad customer service
About
Too Faced is a cosmetics brand. It was created by Jeremy Johnson and Jerrod Blandino in 1998. The company headquarters is based in Irvine, California, USA. Too Faced offers cosmetics for eyes, face, and lips. It is also possible to order lip plumpers, lipsticks, brushes, and pencils. Too Faced ships their products worldwide using USPS and FedEx delivery services. Free shipping is possible for US orders. The company accepts returns within 30 calendar days of the ship date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked on the company website.
Too Faced is ranked 383 out of 1751 in Cosmetics and Personal Care category
Companies Similar to Too Faced
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I ordered the first day of the sale and never received updates. Monday they emailed me back saying here is your FedEx number and hey one item is missing we will refund you (remains to be seen!).
1) The did not add my apt number to Fedex so they could not find my place. They attempted to deliver 9/13 - last Friday! I got in touch with them for hold at the local FedEx location. We shall see what was actually shipped....
2) I paid with PayPal. They said that is a hold (no way with Paypal - this was long deducted from my bank account!) - and that the "final charge" will be adjusted. That is utter BS. Once I have my package and inspect what is missing, I will work with Paypal on my refund.
In all, their website is not able to handle a sale.
The credit card payment was broken, they do not work their refunds, and do not remit apartment numbers to Fedex. If I ever buy their product again it will be at Sephora.
I got the same issue. I ordered on August 26th and still haven’t receive or email from them. Very frustrating.
You won't get the orders either. Well, you will, but nothing will be in them.
I ordered in the morning the very first day. Finally just arrived, but everything except the "freebies" was not included. I called and was told their system couldn't handle the sale and almost everything was oversold. Yet, was never notified and did not get a refund.
I asked, and said they would be working on a refund but couldn't tell me when. I'll be contacting my bank - what a joke.