I ordered the Sweet Peach palette from Too Faced on 12/14. I received a confirmation email, but could not get a response from customer service on the ship date.
A week later, they emailed me stating the order had shipped, but when I finally received the package on 12/23, the package was EMPTY. I've attempted to contact Too Faced about my order; however, their customer service telephone number has been shut off. What kind of company does this?!?! I am beyond mad.
I've emailed them to let them know of the situation and to demand a refund, but have received no response.
My next step is to dispute this order with my bank. I will never order anything from Too Faced again!
Product or Service Mentioned: Too Faced Eyeshadow.
Reason of review: Poor customer service.
Monetary Loss: $53.
Preferred solution: Full refund.